The main job as a check-in agent is to verify passenger documentation, issue boarding passes to them and make sure that baggage is transported to the assigned aircrafts. As a gate agent I have to get flights out on time. I meet the aircraft at a gate, communicate with flight crew on ground, and coordinate with other airport vendors (fueling, catering, aircraft cleaning, cargo, etc.). I open the gate and allow passengers to board the aircraft and make sure that aircrafts can depart safely on time.
I usually start my shift at 5am at a check-in desk. We are responsible for making sure that passengers and their luggage safely board the right aircraft. We also take care of people with special needs, and unaccompanied children. Later I go to the gate and meet the aircraft and flight crew there. It is a very hectic environment at a gate and gate agents are constantly staying busy. I make sure that the flight crew has got everything they need, the aircraft has been catered, fueled, cleaned and all baggage and cargo have been loaded in. I help passengers and answer their questions. I assign seats, handle stand by passengers, connect jet ways. If a flight is oversold I call for volunteers and offer them re-routing to their final destination on an alternative flight. Then I need to decide who is going to be upgraded or denied boarding. I make an announcement and start boarding. I print out all documents needed and disconnect the jetway. An aircraft is ready for departure.
I love meeting people from all around the world. I also love the atmosphere of airports!
An airport service agent has to be flexible and available to work variable shifts including weekends and holidays.