As many people ask themselves waaaat they should do for work of in life in general, waat wants to make finding answers to these questions easier. Waat’s purpose is to offer information about what kinds of professions there are in the world, What people actually do in these professions, and how they like what they do.


FOR high-schoolers and STUDENTS, waat would like to make them to pay attention to two things - to think about the actual daily work they would be doing in a few years (not only about what it would be like to study, that’ll last a while). ALSO, it’s important to think what you would actually enjoy doing. disliking something 8 hours/day sounds insane!


NEW DATA WILL BE ADDED ALL THE TIME, the eventual purpose being covering all possible professions from cleaners to cheese sculptors to politicians. In case you have any questions of feedback about waat, please contact waatmail@gmail.com.

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Krista, Airport Service Agent
Finland
Education
Upper secondary or lower, Business
Yearly salary (€)
35000-45000
In profession since
2010
Weekly hours
35-40

Could you describe your job in short?

The main job as a check-in agent is to verify passenger documentation, issue boarding passes to them and make sure that baggage is transported to the assigned aircrafts. As a gate agent I have to get flights out on time. I meet the aircraft at a gate, communicate with flight crew on ground, and coordinate with other airport vendors (fueling, catering, aircraft cleaning, cargo, etc.). I open the gate and allow passengers to board the aircraft and make sure that aircrafts can depart safely on time.

What do you do on average work day?

I usually start my shift at 5am at a check-in desk. We are responsible for making sure that passengers and their luggage safely board the right aircraft. We also take care of people with special needs, and unaccompanied children. Later I go to the gate and meet the aircraft and flight crew there. It is a very hectic environment at a gate and gate agents are constantly staying busy. I make sure that the flight crew has got everything they need, the aircraft has been catered, fueled, cleaned and all baggage and cargo have been loaded in. I help passengers and answer their questions. I assign seats, handle stand by passengers, connect jet ways. If a flight is oversold I call for volunteers and offer them re-routing to their final destination on an alternative flight. Then I need to decide who is going to be upgraded or denied boarding. I make an announcement and start boarding. I print out all documents needed and disconnect the jetway. An aircraft is ready for departure.

What do you love about your job?

I love meeting people from all around the world. I also love the atmosphere of airports!

What are the worst parts of your job?

An airport service agent has to be flexible and available to work variable shifts including weekends and holidays.

What are the most important skills in your job?

Communication Flexibility Language skills Multitasking Teamwork

What are the most important tools/softwares in your job?

Amadeus

How do you acquire and develop these skills?

At work!

What does your work week include?

10.0h

Meetings / Group work

2.0h

Emails

17.0h

Independent work

8.0h

Breaks

0.0h

Travel

0.0h

Events