I have a hybrid role combining both sales and recruitment. I’m responsible for managing my own client accounts, and for finding out on regular basis the clients' recruitment needs and what kinds of collaboration possibilities we could have. Besides recruitments, we also provide employer branding-services. I do quite challenging consultative solution selling. You need to figure out what the client’s needs are, and based on that tailor them a suitable service solution. When we have defined the needs, I specify a certain applicant profile with the client, and start implementing the recruitment process.
Usually our trainees take care of more mechanic tasks, such as publishing the job ads and distributing them. I pre-screen the applicants, organize phone interviews, and choose the best candidates to be presented to the client based on interviews and application documents. The whole time I’m responsible for the communication with our client companies, the applicants, and internal parties. Sometimes I might work as a pair together with another colleague. Sometimes the job includes project management, in those cases you need to have great coordination and scheduling skills.
My role has evolved constantly, couple of years ago when I started it was completely different. During this time I’ve developed my own long-term client accounts out of nowhere. Now that sales and recruitment are both part of my role you need to balance a lot - you must book enough time for sales activities and recruitment processes, which is a new challenge for me.
I really like having variation in my days, and therefore I create it on purpose. Our work times are flexible. If it’s really hectic, I might start before 8, however if it’s not, you could start at 11 - you get to organize your schedule how you prefer. If I have an agreed meeting or a phone interview in the morning that’s what I do first, otherwise I’ll start with reading my emails. During the day I try to call through all my clients who might have some needs or be interested in collaborating. Sometimes I might book even 2 hours for contacting people, however I mostly do separate calls throughout the day.
I aim to never miss the lunch break - usually I eat lunch outside with my colleagues. The days also include visiting clients, sales meetings and having phone interviews with job applicants. All days also include some kind of an internal meeting - for example today I had a couple of hours of recruitment training. We might also have sales trainings, or internal meetings related to some project. I normally work around 8 hours per day, so I leave around 17-18, depending on what time I’ve started.
I like freedom, and that I’m being trusted at work and I get to manage my accounts as I see best. People rely that I take care of my work well, and they’ve noticed that I do. It’s a nice feeling not being forced to do things in a certain way. It’s also great to be able to be yourself, nobody questions your performance if you lay on a couch, you can work there just as well as you would by your desk. This job also has the kind of meaningfulness that was lacking in my previous jobs. It’s important to be able to help applicants to advance in their career, we give personal feedback and organize events and workshops for them. You also help the companies, since recruitments are a very critical thing for them. I’ve found that enjoyable and it has provided feelings of success.
I also like the fact that the tasks vary a lot, and the work evolves with you. You can guide your development yourself, you can freely say that “I’d like to do something like this”, and then you get to do it. You have free hands to for example develop a new concept or a service, it’s really cool that you can fulfill yourself in that sense.
My current role entails millions of elements, and it’s challenging to balance everything in a way that it’s a working and efficient entity. If your work gets too fragmented, like “now I need to have a phone interview, after that run to visit a client and then check my emails”, you feel like you’re rushing everywhere and cannot focus on anything because of all multitasking. It’s a bit of a downside, and needs practice from my side, as I’m new to this hybrid role.
Another thing, which everybody might not consider as a disadvantage, is that you can never know what you’ll earn next month - there’s volatility in your salary. Luckily I’ve managed to guarantee myself a certain base level by completing some projects. Often the monthly earnings can fluctuate a lot, and you can never plan a strict monthly budget as you don’t know how much money you can spend. You can however balance the situation with credit cards, since you can calculate an average salary for longer periods.
The theory learned in school gives you a great background for the job. I find communication background also really essential - it’s important to be able to communicate with the clients, because the whole job revolves around communication. In practice you only learn this by doing, since every company has their own systems, working culture, products, and ways to sell them. It’s hard to learn such things in school. If I moved to a different kind of company to sell a different service, I definitely wouldn’t be like a fish in the water, that would be a new thing to learn. Marketing/sales studies are also useful, and in our company there are also people who have studied business technology, industrial engineering, management or psychology.
During the first years of university I wasn’t interested in recruitment. I could see myself doing sales at some level, as I ended up on sales courses, too. However it wasn’t clear to me where to end up after graduation. Recruitment came a bit out of nowhere, at some point I just wanted to get a new direction. I applied to my current company cause I had heard good things about the people and the culture, and I would be also able to continue with sales side, from where I was left in my previous job.
I only realized when working here that recruitment is really neat. I had even considered recruitment industry a bit dry and definitely not cool. But somehow I got really excited about it, and I found unexpected meaningfulness in it. I didn’t expect to get to do such big things, even on customer companies’ scale. It’s been cool to get to do new and unprecedented things. It’s also been nice to find a work environment where you feel like home, and enjoy doing your job every day.