I’m in charge of recruitment in an IT agency, which involves reading job applications, sending out interview invites or rejection mails, organizing interviews and making job offers – basically the whole recruitment process. Also employer branding is related to recruitment. I make some recruitment strategies twice a year, planning what will happen in fall or spring. I also write job postings and organize on-boarding for new employees (also with other people), and develop the on-boarding process. On-boarding also includes practical tasks such as requesting IT accesses for employees or going through the employee guide with them.
Once a week I have a meeting with managers, where we go through the sales pipeline, people available for projects, recently recruited people and recruitment needs, so I support the business from recruitment perspective. I’m also supporting the managers with people operations in general. The job also includes skill development, role creation, mapping differents skills and career levels, for example like how do employees get from one level to the next, and how much they are being paid.
I usually start my day by going to a cafeteria around 8-8.30 and by opening my laptop there. I tend to work with Pomodoro method, meaning that I work for 25 minutes, have a break of 5 minutes and then work again for 25min. I push the recruitment process forward every day, and track it as a process. For example yesterday I wrote a job posting, and tomorrow I will go through the required roles with the managers, so we can publish it. Recruitment and on-boarding are part of my routine tasks – in addition there are also some development projects.
In people operations it’s very important to remember to ask people how they are and what they have been up to, especially with people who have just started and are not yet working in a project. I usually leave after 16 – I tend to follow a certain schedule because of my family.
The best part is closing the recruitment, and more offers the person has received, the better it feels. If somebody has gotten 5 offers and they still choose us, it’s a fantastic feeling. It’s always nice when something gets done. I also like being able to interact with other people.
If you have nothing in the beginning of recruitment funnel, that’s a bad situation. Sometimes there’s not time for everything, and you need to prioritze things, and as in every job, it’s sometimes hard. With recruitment someone getting another job offer and us losing them can depend on one day, so you need to have constant focus on that. However you would also like to work with other things, so finding a proper balance with these things is sometimes challenging.
The expertise comes mainly from work experience. You can also keep yourself up-to-date by following different forums and participating in conferences. You should also benchmark your company with other companies. I also try to listen and understand people, and figure out why something is done the way it is. You need to get inside the head of a potential recruit or an applicant, and think how you would be able to arouse their interest.
My expectations differed quite a lot from reality. When I was still studying, I thought that recruitment means having 100 applications and simply picking the one you want to hire – well that’s not how it goes. On the other way, this way it’s way cooler. While studying in business school you don’t really know what the worklife is in reality. Now it would be really interesting to go back and look at everything through different lenses.